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HP Deliberately Adds 15 Minutes Waiting Time For Telephone Support Calls

3 months ago
HP will impose a minimum 15-minute wait time for consumer PC and printer support calls in five European countries, seeking to push customers toward digital channels, according to internal documents seen by The Register. The policy, implemented February 18, affects retail customers in Britain, Ireland, France, Germany and Italy. The outlet added that it anticipates "more countries could be added."

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Rare Genetic Disorder Treated in Womb For the First Time

3 months ago
A two-and-a-half-year-old girl shows no signs of a rare genetic disorder, after becoming the first person to be treated for the motor-neuron condition while in the womb. Nature: The child's mother took the gene-targeting drug during late pregnancy, and the child continues to take it. The "baby has been effectively treated, with no manifestations of the condition," says Michelle Farrar, a paediatric neurologist at UNSW Sydney in Australia. The results were published in the New England Journal of Medicine yesterday. The child was conceived with a genetic condition known as spinal muscular atrophy, which affects motor neurons that control movement, and leads to progressive muscle weakening. About one in every 10,000 births have some form of the condition -- making it a leading genetic cause of death in infants and children. In its most severe form, as in the case of this child, individuals lack both copies of the SMN1 gene, and have only one or two copies of a neighbouring gene, SMN2, that partially compensates for that deficiency. As a result, the body does not produce enough of the protein required for maintaining motor neurons in the spinal cord and brainstem. This protein is most important in the second and third trimesters, and the first few months of life. Babies with severe disease don't usually live past their third birthday.

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