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Windows 10 Support 'Ends' Today

1 week 5 days ago
An anonymous reader quotes a report from Ars Technica: Today is the official end-of-support date for Microsoft's Windows 10. That doesn't mean these PCs will suddenly stop working, but if you don't take action, it does mean your PC has received its last regular security patches and that Microsoft is washing its hands of technical support. This end-of-support date comes about a decade after the initial release of Windows 10, which is typical for most Windows versions. But it comes just four years after Windows 10 was replaced by Windows 11, a version with stricter system requirements that left many older-but-still-functional PCs with no officially supported upgrade path. As a result, Windows 10 still runs on roughly 40 percent of the world's Windows PCs (or around a third of US-based PCs), according to StatCounter data. But this end-of-support date also isn't set in stone. Home users with Windows 10 PCs can enroll in Microsoft's Extended Security Updates (ESU) program, which extends the support timeline by another year. [...] Home users can only get a one-year stay of execution for Windows 10, but IT administrators and other institutions with fleets of Windows 10 PCs can also pay for up to three years of ESUs, which is also roughly the amount of time users can expect new Microsoft Defender antivirus updates and updates for core apps like Microsoft Edge. Obviously, Microsoft's preferred upgrade path would be either an upgrade to Windows 11 for PCs that meet the requirements or an upgrade to a new PC that does support Windows 11. It's also still possible, at least for now, to install and run Windows 11 on unsupported PCs. Your day-to-day experience will generally be pretty good, though installing Microsoft's major yearly updates (like the upcoming Windows 11 25H2 update) can be a bit of a pain.

Read more of this story at Slashdot.

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Salesforce Says AI Customer Service Saves $100 Million Annually

1 week 5 days ago
Salesforce says it's saving about $100 million a year by using AI tools in the software company's customer service operations. From a report: The company is working to sell AI features that can handle work such as customer service or early-stage sales. To illustrate the value of the Agentforce product to business clients, Salesforce has been vocal about its own use of the technology. Chief Executive Officer Marc Benioff announced the statistic on Salesforce's savings during a speech Tuesday at the annual Dreamforce conference in San Francisco. The company said more than 12,000 customers are using Agentforce. For example, Reddit was able to cut customer support resolution time by 84%, Salesforce said.

Read more of this story at Slashdot.

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