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AT&T Promises Bill Credits For Future Outages

3 months 3 weeks ago
An anonymous reader quotes a report from Ars Technica: AT&T, following last year's embarrassing botched update that kicked every device off its wireless network and blocked over 92 million phone calls, is now promising full-day bill credits to mobile customers for future outages that last at least 60 minutes and meet certain other criteria. A similar promise is being made to fiber customers for unplanned outages lasting at least 20 minutes, but only if the customer uses an AT&T-provided gateway. The "AT&T Guarantee" announced today has caveats that can make it possible for a disruption to not be covered. AT&T says the promised mobile bill credits are "for wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers." The full-day bill credits do not include a prorated amount for the taxes and fees imposed on a monthly bill. The "bill credit will be calculated using the daily rate customer is charged for wireless service only (excludes taxes, fees, device payments, and any add-on services," AT&T said. If an outage lasts more than 24 hours, a customer will receive another full-day bill credit for each additional day. If only nine or fewer AT&T towers aren't functioning, a customer won't get a credit even if they lose service for an hour. The guarantee kicks in when a "minimum 10 towers [are] out for 60 or more minutes resulting from a single incident," and the customer "was connected to an impacted tower at the time the outage occurs," and "loses service for at least 60 consecutive minutes as a result of the outage." The guarantee "excludes events beyond the control of AT&T, including but not limited to, natural disasters, weather-related events, or outages caused by third parties." AT&T says it will determine "in its sole discretion" whether the disruption is "a qualifying" network outage. "Consumers will automatically receive a bill credit equaling a full day of service and we'll reach out to our small business customers with options to help make it right," AT&T said. When there's an outage, AT&T said it will "notify you via e-mail or SMS to inform you that you've been impacted. Once the interruption has been resolved, we'll contact you with details about your bill credit." If AT&T fails to provide the promised credit for any reason, customers will have to call AT&T or visit an AT&T store. To qualify for the similar fiber-outage promise, "customers must use AT&T-provided gateways," the firm said. There are other caveats that can prevent a home Internet customer from getting a bill credit. AT&T said the fiber-outage promise "excludes events beyond the control of AT&T, including but not limited to, natural disasters, weather-related events, loss of service due to downed or cut cable wires at a customer residence, issues with wiring inside customer residence, and power outages at customer premises. Also excludes outages resulting from planned maintenance." AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not get bill credits but would be given the option to redeem a reward card that's valued at $5 or more.

Read more of this story at Slashdot.

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Apple's $1 Billion Indonesia Investment Fails To Unlock iPhone 16 Sales Ban

3 months 3 weeks ago
Indonesia will continue to block iPhone 16 sales despite Apple's planned $1 billion AirTag factory investment, as the facility does not meet local content requirements for smartphones, Industry Minister Agus Gumiwang Kartasasmita said on Wednesday. Indonesia banned iPhone 16 sales last year after Apple failed to meet rules requiring 35% locally-made components in smartphones sold domestically.

Read more of this story at Slashdot.

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Microsoft declares 2025 'the year of the Windows 11 PC refresh'

3 months 3 weeks ago
Slumping market share, unwanted features ... no, it's the consumers who are wrong!

CES  Microsoft is continuing its push for users to adopt its new software paradigm, declaring 2025 "the year of the Windows 11 PC refresh" and reminding everyone that Windows 10's end-of-support date is just around the corner.…

Brandon Vigliarolo

Nvidia shrinks Grace-Blackwell Superchip to power $3K mini PC

3 months 3 weeks ago
Tuned for running chunky models on the desktop with 128GB of RAM, custom Ubuntu

CES  Nvidia has announced a desktop computer powered by a new GB10 Grace-Blackwell superchip and equipped with 128GB of memory to give AI developers, researchers, and students the tools they need to run large models on the desktop.…

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