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Is Amazon Prime Too Hard To Cancel? A Jury Will Decide.

1 month 2 weeks ago
Subscribing to an online service is often as easy as a click of a button. Is it illegal if it takes a maze of clicks to cancel? That issue is at the heart of a civil trial beginning this week that will scrutinize the tactics Amazon uses to entice consumers to sign up for its signature Prime service -- and to steer them away from leaving. WSJ: The Federal Trade Commission alleges the online giant has duped nearly 40 million customers, in violation of consumer-protection laws. It is seeking civil penalties, refunds to consumers and a court order prohibiting Amazon from using subscription practices that could confuse or deceive customers. The case, which will unfold in a Seattle courtroom, is a top test of the agency's enforcement campaign against allegedly deceptive digital subscription practices. Amazon's Prime membership, the largest paid subscription program in the world with at least 200 million users, has helped the company become an integral part of consumers' shopping habits. The FTC, which sued Amazon in 2023, alleges the company tricked people into signing up for the service without their knowledge or consent, including by obscuring details about billing and the terms of free trials. It says Amazon created a labyrinth to make it hard to cancel, which the company dubbed "Iliad," a reference to Homer's epic about the long, arduous Trojan War. The FTC says Amazon required customers to navigate four webpages and chose from 15 options to cancel a Prime membership. The company streamlined the process in April 2023, ahead of the filing of the criminal complaint. The FTC won an initial pretrial victory last week when a federal judge ruled that Amazon did violate consumer-protection laws by taking Prime members' billing information before disclosing the terms of the membership. But he said jurors still would have to consider whether the customers gave their consent to enroll and whether Amazon provided a simple cancellation mechanism.

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The Rush To Return to the Office Is Stalling

1 month 2 weeks ago
Major U.S. corporations are mandating more office time but seeing minimal compliance changes. Companies now require 12% more in-office days than in early 2024, according to Work Forward data tracking 9,000 employers. Yet Americans continue working from home approximately 25% of the time, unchanged from 2023, Stanford economist Nicholas Bloom's monthly survey of 10,000 Americans shows. The New York Times ordered opinion and newsroom staff to four days weekly starting November. Microsoft mandates three days beginning February for Pacific Northwest employees. Paramount and NBCUniversal gave staff ultimatums: commit to five and four days respectively or take buyouts. Amazon faced desk and parking shortages after its full-time mandate, temporarily backpedaling in Houston and New York. Nearly half of senior managers would accept pay cuts to work remotely, a BambooHR survey of 1,500 salaried employees found.

Read more of this story at Slashdot.

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Moody's raises Big Red flag over Oracle's AI datacenter buildout blueprint

1 month 2 weeks ago
Ratings agency points out there's a risk of relying on a small number of buyers

Ratings agency Moody's has pointed to the dangers inherent in Oracle's $300 billion agreement with OpenAI - one of the deals contributing to a staggering $455 billion pipeline of obligations for Big Red's cloud infrastructure.…

Lindsay Clark