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An anonymous reader quotes a report from SFGATE: When the pandemic upended the world of higher education, Robin Pugh, a professor at City College of San Francisco, began to see one puzzling problem in her online courses: Not everyone was a real student. Of the 40 students enrolled in her popular introduction to real estate course, Pugh said she'd normally drop three to five from her roster who don't start the course or make contact with her at the start of the semester. But during the current spring semester, Pugh said that number more than doubled when she had to cut 11 students. It's a strange new reality that has left her baffled. "It's really unclear to me, and beyond the scope of my knowledge, how this is really happening," she said. "Is it organized crime? Is it something else? Everybody has lots of theories." Some of the disengaged students in Pugh's courses are what administrators and cybersecurity experts say are "ghost students," and they've been a growing problem for community colleges, particularly since the shift to online instruction during the pandemic. These "ghost students" are artificially intelligent agents or bots that pose as real students in order to steal millions of dollars of financial aid that could otherwise go to actual humans. And as colleges grapple with the problem, Pugh and her colleagues have been tasked with a new and "frustrating" task of weeding out these bots and trying to decide who's a real person. The process, she said, takes her focus off teaching the real students. "I am very intentional about having individualized interaction with all of my students as early as possible," Pugh said. "That included making phone calls to people, sending email messages, just a lot of reaching out individually to find out 'Are you just overwhelmed at work and haven't gotten around to starting the class yet? Or are you not a real person?'" Financial aid fraud is not new, but it's been on the rise in California's community colleges, Cal Matters reported, with scammers stealing more than $10 million in 2024, more than double the amount in 2023. Wendy Brill-Wynkoop, the president of the Faculty Association of California Community Colleges and a professor at College of the Canyons in Santa Clarita, said the bots have been enrolling in courses since around early 2021. "It's been going on for quite some time," she said. "I think the reason that you're hearing more about it is that it's getting harder and harder to combat or to deal with." A spokesperson for the California Community Colleges Chancellor's Office estimates that 0.21% of the system's financial aid was fraudulently disbursed. However, the office was unable to estimate the percentage of fraudulent attempts attributed to bots.

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