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Staff too scared of the AI axe to pick it up, Forrester finds

1 month 3 weeks ago
Your AI rollout isn't failing – your employees just hate it

If your company isn't seeing great returns from its investment in AI, you might want to look at the humans tasked with deploying it and how you can motivate them. Right now, many employees fear AI-driven job losses and aren't well trained to use the tech, according to Forrester.…

Dan Robinson

AI companies lick their chops as FCC proposes forcing call center onshoring

1 month 3 weeks ago
You actually think companies are going to pay Americans to take customer service calls in the AI age?

Uncle Sam is trying to make American call centers great again. The question is whether they will be great because they're filled with local workers or whether this will provide yet another excuse for companies to turn customer service jobs over to AI.…

Brandon Vigliarolo

Error'd: Timely Reminder

1 month 3 weeks ago

There is no particular theme this week, except that I have noticed many of these contributors are providing "customized" email addresses. This is a practice which I too have followed, to detect who is selling my email address to spammers. I would use a consistent login id for many web sites, and a decent password generated by a mental algorithm, with a unique email address for each site. It worked great until some website wanted to know specifically what "my" email address is, and I couldn't remotely remember which of 300 variant email addresses I had signed up for their services with.

First up, Martin is traveling by air. "I have heard it's so beautiful this time of year, so I look forward to visit @arrCity_SLPH." Martin helpfully explains "First sentence is in Danish: Your SAS-booking has been confirmed."

 

Dr. Bob Bobbers, PhD would rather drive. "Somehow I'm projected to arrive 20 minutes ago. I had started in one timezone and was finishing in the next timezone to the east, and when I had connectivity, the ETA was right, but somehow seems to have stopped computing correctly when I went offline."

 

Caleb B. thinks Amazon's AI-generated coding practices don't compute. "I've been working with my kid a lot with her math homework explaining that the alligator eats the bigger number. I think someone at Amazon needs to learn it too."

 

Andrew knows that there's a difference between > and ⋝. "Tried to upload my insurance card back and front. Apparently I cannot please the webserver."

 

And finally, Daniel D. has a timely reminder that we should all bear in mind so that nobody else has to: "Set your country, set your time zone and they should match. Google thinks otherwise, offering only one option (Czechia) for the selected country (Slovakia). The timezone is correct as the whole Central Europe uses the same time (CET). But the basic rule of usability is: Don't make me think!"

 

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Lyle Seaman