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Vandals Cut Fiber-Optic Lines, Causing Outage For Spectrum Internet Subscribers

1 month 3 weeks ago
An anonymous reader quotes a report from Ars Technica: Subscribers in Southern California of Spectrum's Internet service experienced outages over the weekend following what company officials said was an attempted theft of copper lines located in Van Nuys, a suburb located 20 miles from downtown Los Angeles. The people behind the incident thought they were targeting copper lines, the officials wrote in a statement Sunday. Instead, they cut into fiber optic cables. The cuts caused service disruptions for subscribers in Van Nuys and surrounding areas. Spectrum has since restored service and is offering a $25,000 reward for information leading to the apprehension of the people responsible. Spectrum will also credit affected customers one day of service on their next bill. "Criminal acts of network vandalism have become an issue affecting the entire telecommunications industry, not just Spectrum, largely due to the increase in the price of precious metals," the officials wrote in a statement issued Sunday. "These acts of vandalism are not only a crime, but also affect our customers, local businesses and potentially emergency services. Spectrum's fiber lines do not include any copper." Outage information service Downdetector showed that thousands of subscribers in and around Van Nuys reported outages starting a little before noon on Sunday. Within about 12 hours, the complaint levels returned to normal. Spectrum officials told the Los Angeles Times that personnel had to splice thousands of fiber lines to restore service to affected subscribers.

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Clarifications and corrections

1 month 3 weeks ago
An article on 28 December 2024 featured the headline: 'Labour's £400 tax hit on family holidays: Passengers to be hit with highest ever levies on flights in multi-billion-pound raid'.

Threads Will Let You Hide Spoilers In Your Posts

1 month 3 weeks ago
Threads is testing a new feature that lets users hide spoiler content by blurring images or text, which can then be revealed with a tap. The Verge reports: Meta spokesperson Alec Booker told The Verge that this is a "global test," though it's not clear how many people will gain access to it. Spoilers will also look a bit different depending on which device you're using. On desktop, spoilers are hidden by a gray block, but they appear behind a bunch of floating dots on mobile (which you can see in the GIF embedded [here]). "This feature is currently optimized for mobile, but we're working to improve the experience for desktop," Booker said.

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Salesforce Study Finds LLM Agents Flunk CRM and Confidentiality Tests

1 month 3 weeks ago
A new Salesforce-led study found that LLM-based AI agents struggle with real-world CRM tasks, achieving only 58% success on simple tasks and dropping to 35% on multi-step ones. They also demonstrated poor confidentiality awareness. "Agents demonstrate low confidentiality awareness, which, while improvable through targeted prompting, often negatively impacts task performance," a paper published at the end of last month said. The Register reports: The Salesforce AI Research team argued that existing benchmarks failed to rigorously measure the capabilities or limitations of AI agents, and largely ignored an assessment of their ability to recognize sensitive information and adhere to appropriate data handling protocols. The research unit's CRMArena-Pro tool is fed a data pipeline of realistic synthetic data to populate a Salesforce organization, which serves as the sandbox environment. The agent takes user queries and decides between an API call or a response to the users to get more clarification or provide answers. "These findings suggest a significant gap between current LLM capabilities and the multifaceted demands of real-world enterprise scenarios," the paper said. [...] AI agents might well be useful, however, organizations should be wary of banking on any benefits before they are proven.

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Scattered Spider has moved from retail to insurance

1 month 3 weeks ago
Google threat analysts warn the team behind the Marks & Spencer break-in has moved on

Cyber-crime crew Scattered Spider has infected US insurance companies following a series of ransomware attacks against American and British retailers, according to Google, which urged this sector to be on "high alert."…

Jessica Lyons