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Virgin Atlantic is piloting an OpenAI agent in to help with the 'customer journey'

2 weeks 4 days ago
Hello, operator? Book me to Memphis, Tennessee

Interview  For all the talk of the "agentic era" from AI vendors like OpenAI, Google, Anthropic, Microsoft, and just about everyone else in the space, corporate use of the technology is still tentative. Virgin Atlantic has been conducting flight tests of its website with an AI agent called Operator, and early results are promising, pointing the way toward how agents might actually be used to help customers book flights.…

Thomas Claburn

Techie diagnosed hardware fault by checking customer's coffee

2 weeks 4 days ago
Volts make jolts

On Call  By the time Friday morning rolls around, starting the day with a stimulating beverage feels like a fine idea. And so does delivering a freshly brewed installment of On Call, The Register's reader-contributed column in which you share tales of tech support triumph and torture.…

Simon Sharwood

Europe fires up beefier booster for Ariane 6 and Vega-C

2 weeks 4 days ago
Successful qualification run for P160C solid-fuel motor in South American spaceport

A qualification version of the P160C solid-fuel motor was successfully tested at the European Spaceport in French Guiana on April 24, paving the way for heftier payloads on the Ariane 6 and Vega rockets.…

Richard Speed

£136M government grant saves troubled Post Office from suboptimal IT

2 weeks 4 days ago
Taxpayers foot bill to get to new platform as Fujitsu package balloons to £2.44 billion

The UK's Post Office would have to cope with suboptimal IT, increased risks and costs, and reduced reporting accuracy if it didn't receive £136 million ($180 million) in government aid to keep its disastrous Horizon system running and replace it with a more modern platform.…

Lindsay Clark
Checked
57 minutes 17 seconds ago
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