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Hackers Are Turning Tech Support Into a Threat

1 month 4 weeks ago
Hackers have stolen hundreds of millions of dollars from cryptocurrency holders and disrupted major retailers by targeting outsourced call centers used by American corporations to reduce costs, WSJ reported Thursday. The attackers exploit low-paid call center workers through bribes and social engineering to bypass two-factor authentication systems protecting bank accounts and online portals. Coinbase faces potential losses of $400 million after hackers compromised data belonging to 97,000 customers by bribing call center workers in India with payments of $2,500. The criminals also used malicious tools that exploited vulnerabilities in Chrome browser extensions to collect customer data in bulk. TaskUs, which handled Coinbase support calls, shut down operations at its Indore, India facility and laid off 226 workers. Retail attacks targeted Marks & Spencer and Harrods with hackers impersonating corporate executives to pressure tech support workers into providing network access. The same technique compromised MGM Resorts systems in 2023. Call center employees typically possess sensitive customer information including account balances and recent transactions that criminals use to masquerade as legitimate company representatives.

Read more of this story at Slashdot.

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Microsoft 365 brings the shutters down on legacy protocols

1 month 4 weeks ago
FrontPage Remote Procedure Call and others set to be blocked in the name of 'Secure by Default'

Microsoft has warned administrators that legacy authentication protocols will be blocked by default from July, meaning that anyone who hasn't made preparations already could be in for a busy summer.…

Richard Speed

Google is Using YouTube Videos To Train Its AI Video Generator

1 month 4 weeks ago
Google is using its expansive library of YouTube videos to train its AI models, including Gemini and the Veo 3 video and audio generator, CNBC reported Thursday. From the report: The tech company is turning to its catalog of 20 billion YouTube videos to train these new-age AI tools, according to a person who was not authorized to speak publicly about the matter. Google confirmed to CNBC that it relies on its vault of YouTube videos to train its AI models, but the company said it only uses a subset of its videos for the training and that it honors specific agreements with creators and media companies. [...] YouTube didn't say how many of the 20 billion videos on its platform or which ones are used for AI training. But given the platform's scale, training on just 1% of the catalog would amount to 2.3 billion minutes of content, which experts say is more than 40 times the training data used by competing AI models.

Read more of this story at Slashdot.

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